IDC Executive Brief: Data Governance, Customer-Centricity, & The GDPR

IDC Executive Brief: Data Governance, Customer-Centricity, & The GDPR

An IDC Executive Brief – Sponsored by Informatica & Cognizant

Europe’s latest data compliance initiative, General Data Protection Regulation (GDPR), has many Financial Service institutions pondering how they answer the complex data challenge GDPR poses and achieve compliance.

Failure to do so, will not only result in hefty fines never before seen in the industry, but a damaging of customer experience which may be hard to come back from.

This Executive Brief authored by IDC, and sponsored by Cognizant & Informatica, looks at the basic premise of GDPR and encourages Financial Services Institutions to not simply think about GDPR as a compliance exercise, but as an opportunity to ensure world-class customer experience in light of it.

This Executive Brief will discuss:

  • What GDPR actually is, and what are the core citizen rights it has been designed to protect
  • What GDPR means for customer service, and how to achieve competitive differentiation and advantage under stringent rules
  • The essential steps organisations need to take, not only to get compliant but to use GDPR as an opportunity to implement best-in-class practices across the organization

Download the Executive Brief Now!

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