Executive Roundtable:

Creating an effective data strategy for CX

Executive Roundtable: Creating an effective data strategy for CX

Transform CX with Intelligent Data
Tuesday, October 20 at 10am PST

Date:	Tuesday, October 20
Time:	10:00 AM - 12:00 PM PST
Location:	Zoom Video Conference We'll send you the Zoom link to the email you provide during registration.

Customer engagement that leads to loyal and lasting relationships can only happen after you show your customers that you know them. And to deliver consistent and authentic customer experiences (CX), you need a customer data strategy that creates connected and contextually relevant insights over time.

Join us virtually for our Executive Roundtable: Creating an effective data strategy for CX, where we will outline a framework for getting the most from your customer data. We'll also review how to develop ever-critical cross-functional alignment and support within your organization, and how to identify data capabilities you need to support long-lasting CX initiatives. As a thank-you for your active participation, enjoy lunch on us after the roundtable with a $25 restaurant gift card.

During the roundtable, we'll discuss how to:

Identify CX priorities in 2020
Modernize data management capabilities
Identify key stakeholders
Align priorities across the organization
Address skills gaps

If you're not familiar with Zoom, don't worry, it's easy and free. Here's a quick tutorial on what you need to get started. If you're unable to access, we can arrange for a simultaneous Microsoft Teams meeting. Please email Thu at [email protected] immediately to get set up.

This event has been cancelled due to unforeseen circumstances.

Please join our upcoming Customer Experience webinar, "Deepen Customer Insights with New Technologies for Existing MDM" taking place on Monday, October 19 at 10am PT/1pm ET.

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Speakers

David Corrigan

VP, Product Development
Informatica

Kevin Fleet

VP, Professional Services
Informatica

Agenda

Reimagine Customer Experience for Today's World	20 min
Introductions	20 min
Data Strategy for Customer Experience Roundtable Discussion	60 min
Closing Comments	10 min