Modern business and technology leaders know that exceptional customer experience is at the heart of a successful business. A recent PwC study found that 32% of customers would stop doing business with a brand they loved after just one bad experience.*

Intelligent, trusted data fuels engaging, relevant customer experiences. And now with the power of AI-driven, intelligent data management, you can deliver business value with a 360-degree view of customer data.

Join us as we host our second annual Customer Experience VIP Summit. Discover key insights from thought leaders, learn from business and technology innovators, and network with your peers. 

Register today and get inspired to Transform CX with Intelligent Data.

*PwC, Future of Customer Experience Survey 2017/18


Date: Tuesday, December 3rd
Time: 8:30am - 5:00pm
Location:
Pier Sixty at Chelsea Piers
23rd Street and West Side Highway
New York, NY 10011

Yes, please reserve my seat for the Customer Experience VIP Summit, taking place on Tuesday, December 3rd.

Please fill out this form to reserve your spot today!

Anil Chakravarthy
Chief Executive Officer



Amit Walia
President, Products and Marketing




Blake Morgan
Customer Experience Futurist


David Raab
Founder, CDP Institute



Jitesh-Ghai-150x150[1].jpg
Jitesh Ghai
SVP & GM - Data Quality, Security & Governance



Suresh-Menon_150x150.jpg
Suresh Menon
SVP & GM, Master Data Management


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David Corrigan
VP, Product Development




Agenda
Time Topic
8:30am - 9:30am Registration and Breakfast
9:30am - 9:40am Welcome
9:40am - 10:00am
Grand Opening: Reimagine Customer Experience for the Modern Digital World
Amit Walia, Informatica
10:00am - 10:25am
Keynote: The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Businesses
Blake Morgan, Customer Experience Futurist
10:25am - 10:45am
Morning Break
10:45am - 11:05am CX Journeys: Personalize Marketing Campaigns & CX with Intelligent Data 
11:05am - 11:35am
CX Expert: Actionable Best Practices to Drive CX Results
Deloitte Digital 
11:35am - 12:10pm
Informatica POV and Demo: Fuel Data in Context for Personalized CX
Suresh Menon, Informatica, Jitesh Ghai, Informatica, and David Corrigan, Informatica
12:10pm - 12:15pm
Afternoon Master Class Introduction
12:15pm - 1:15pm
Networking Lunch
1:15pm - 3:15pm
CX Master Class - From Strategy to Reality
David Raab, Customer Data Platform Institute
3:15pm - 3:30pm Closing Remarks
3:30pm - 5:00pm Networking Reception
 
Customer Success: 
Want to Learn More?

An engaged customer is a loyal one. With a 360 view of your customers, you can deliver relevant, authentic interactions that deepen relationships. Add AI and machine learning to automate and synthesize billions of data points, and you’ll uncover the actionable insights you need to transform customer experience - Learn more now! 
CDO's Guide to Customer Intelligence
CDOs recognize how data drives innovation, analytics, and new opportunities. Download your copy of “A CDO’s Guide to Customer Intelligence” and discover how you can unleash the value of your data to fuel the next best experiences for your customers today.
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Suresh Menon, SVP & GM, Master Data Management, Informatica

Jennifer McGinn, Director of Product Marketing, Informatica

Location
Pier Sixty at Chelsea Piers
23rd Street and West Side Highway
New York, NY 10011
Location
Customer Success
A CDO's Guide to Customer Intelligence
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