Do you have an intelligent 360 view of your customers? Can you easily identify meaningful customer insights from your customer data? Business and technology leaders know that exceptional customer experience is at the heart of a successful company.
An engaging, relevant customer experience only happens when you have a modern foundation of trusted data. And with the power of AI-driven, intelligent data management, you can gain a 360-degree view of your customers and deliver business value.
Join us as we host our second annual Customer Experience VIP Summit. This event is for business and technology leaders (Directors and above) to engage with thought leaders, learn from innovators, and connect with peers.
Register today and get inspired to Transform CX with Intelligent Data.
Find answers to your CX questions in our collection of curated resources. Start now.
| Date: | Tuesday, December 3rd |
| Time: | 8:30am - 5:00pm |
| Location: |
Pier Sixty at Chelsea Piers
23rd Street and West Side Highway New York, NY 10011
|
Yes, please reserve my seat for the Customer Experience VIP Summit, taking place on Tuesday, December 3rd.
Please fill out this form to reserve your spot today!
Featured Speakers
Featured Speakers:
Anil Chakravarthy
Chief Executive Officer
Amit Walia
President, Products and Marketing
President, Products and Marketing
Eric Messerschmidt
SVP Marketing Strategy, Loyalty, and CRM
Blake Morgan
Customer Experience Futurist
David Raab
Founder, CDP Institute
Alex Kelleher
CMO and Managing Director
Jeff Sternberg
Technical Director, Office of the CTO
David Corrigan
VP, Product Development
Suresh Menon
SVP & GM, Master Data Management
| Agenda | |
| Time | Topic |
| 8:30am - 9:30am | Registration and Breakfast |
| 9:30am - 9:35am |
Welcome
Micah Deriso, Informatica
|
| 9:35am - 10:00am |
Grand Opening: Reimagine Customer Experience for the Modern Digital World
Amit Walia, Informatica
Today’s organizations have more data available now than ever before and this creates an opportunity to gain insights that will revolutionize customer experience. Join us as we help you reimagine how intelligent data fuels digital transformations and CX strategies.
|
| 10:00am - 10:30am |
Keynote: The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Businesses
Blake Morgan, Customer Experience Futurist With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. This session will highlight guiding principles for creating exceptional CX that you’ll want to replicate in your own businesses.
|
| 10:30am - 10:45am |
Morning Break
|
| 10:45am - 11:05am |
CX Journey: The Beauty of Personal and Emotional Guest Connections
Eric Messerschmidt, Ulta Beauty
Hear how the largest beauty retailer in the US succeeds in a highly competitive market by delivering personalized customer experiences to ignite passion and loyalty. With data management, intelligent insights and contextual experiences, Ulta Beauty increases customer engagement across every touchpoint. |
| 11:05am - 11:25am |
CX Expert: Beyond Marketing - Elevating the Human Experience
Alex Kelleher, Deloitte Digital
Human experience is at the heart of customer experience. And technology is an enabler for brands to create experiences that evoke emotion and keep customers coming back. Learn how IT and marketing leaders can succeed in today’s customer-centric business environment. |
| 11:25am - 11:55am |
Informatica POV and Demo: Next-Generation Customer Data Platform
Suresh Menon, Informatica, and David Corrigan, Informatica
Hear first-hand how to leverage AI and ML to contextually match customer data and extract insights. Learn how marketers build micro-segments for targeted campaigns, how sellers manage account relationships, and how customer service representatives anticipate customers’ needs based on a complete and intelligent 360 view. Hear how data governance and privacy help build trusted customer experiences. Get everything you can out of your most important asset – your data.
|
| 11:55am - 12:10pm |
Fireside Chat with Google Cloud
Suresh Menon, Informatica and Jeff Sternberg, Google Cloud
|
| 12:10pm - 12:15pm |
Afternoon Master Class Introduction
|
| 12:15pm - 1:15pm |
Networking Lunch
|
| 1:15pm - 3:15pm |
CX Master Class - From Strategy to Reality
David Raab, Customer Data Platform Institute
How you manage your customer data depends on your business goals and strategy. During this master class, we’ll start with a process to understand your overall business, uncover the strategy driving business decisions, and relate that strategy to decisions about marketing programs and resources.
|
| 3:15pm - 3:30pm |
Closing Remarks
Micah Deriso, Informatica
|
| 3:30pm - 5:00pm | Networking Reception |
Customer Success:
Find out how 85 of the Fortune 100 companies lead with Informatica!
Want to Learn More?
An engaged customer is a loyal one. With a 360 view of your customers, you can deliver relevant, authentic interactions that deepen relationships. Add AI and machine learning to automate and synthesize billions of data points, and you’ll uncover the actionable insights you need to transform customer experience - Learn more now!
CDO's Guide to Customer Intelligence
CDOs recognize how data drives innovation, analytics, and new opportunities. Download your copy of “A CDO’s Guide to Customer Intelligence” and discover how you can unleash the value of your data to fuel the next best experiences for your customers today.
Keep up with the latest Blogs
Suresh Menon, SVP & GM, Master Data Management, Informatica
Jennifer McGinn, Director of Product Marketing, Informatica
Location
|
Pier Sixty at Chelsea Piers
23rd Street and West Side Highway New York, NY 10011
|
Location
Customer Success
A CDO's Guide to Customer Intelligence
Want to Learn More?
Keep up with the latest Blogs
Event Sponsors
