Towards Customer Centricity – An Enterprise Vision of Information Management for Insurers

An Entity and Informatica White Paper

Prompted by major programs such as Customer Centricity and Digital Transformation, as well as external factors such as new, opportunity-driving technologies and changes in customer behaviour, most Insurers are seeking ways to use data and information in order to drive more value for their stakeholders.

Recognising data as an enterprise asset is one thing; capitalising on it is quite another, and requires a company-wide data strategy capable of supporting the principles behind customer centricity, analytics, regulation readiness and legacy modernisation.

This White Paper will discuss:

Key strategic drivers affecting Insurance companies, including customer centricity, analytics, regulation readiness and modernisation, and the significant information management challenges that each of these bring
How a vision for enterprise information management ties all of these moving pieces together, enabling your organisation to “treat data as an asset”
Aligning people, processes and technology to key organisational business strategies, thereby introducing and developing capabilities for effective data management as a steady-state for the organisation

Download the Executive Summary Here

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